Privacy policy

Privacy Policy

Last updated: December 2, 2024

This Privacy Policy explains how Shelley Wood Studio ("we", "us", or "our") collects, uses, and discloses your personal information when you visit our website, make a purchase, or communicate with us about our services (collectively, the "Services"). This policy is intended to comply with the General Data Protection Regulation (GDPR) and other UK data protection laws.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make significant changes, we will post an updated version on our website with the revised "Last updated" date.

How We Collect and Use Your Personal Information

We collect personal information to provide and improve our Services, to communicate with you, and to comply with legal obligations. The information we collect and use depends on how you interact with us.

Personal Information We Collect

  • Contact Details: Name, email address, and postal address provided when you make an inquiry or sign up for updates.
  • Order Information: Information related to orders, such as billing and shipping addresses.
  • Usage Data: Information about how you use our Services, including browser type, IP address, and website interactions.

How We Use Your Personal Information

  • Providing Services: We use your personal information to process payments, fulfill orders, and communicate regarding your account or purchases.
  • Marketing Communications: With your consent, we may send promotional emails about new products, workshops, or updates. You can opt out of these communications at any time by clicking "unsubscribe" in our emails.
  • Security and Legal Compliance: We may use your information for security purposes and to comply with applicable laws.

Cookies

We use Cookies to enhance your experience on our website. Cookies help us remember your preferences and provide analytics on site usage. You can manage cookie settings through your browser. For more details about our Cookies policy, please visit Shopify's Cookie Policy.

Sharing Personal Information

We do not sell or share your personal information without consent, except as necessary to:

  • Vendors and Service Providers: We share personal information with Shopify and payment processors, such as for payment and order fulfillment.
  • Legal Compliance: We may disclose information as required to comply with applicable law or a legal obligation.

Security and Retention

We implement appropriate security measures to protect your personal information. However, no system is entirely secure. If you believe there has been unauthorized access to your information, please contact us immediately.

We retain your information as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law.

Your Rights

Under UK data protection law, you have the following rights:

  • Access: You can request a copy of your personal information.
  • Rectification: You can ask us to correct any inaccuracies in your personal data.
  • Erasure: You have the right to request the deletion of your data ("right to be forgotten").
  • Objection: You can object to certain processing of your personal information, including marketing communications.
  • Data Portability: You may request the transfer of your information to another service provider.

To exercise these rights, please contact us at shelley@shelleywoodstudio.co.uk.

International Transfers

Your personal information is stored and processed in the European Union, and we ensure adequate protections are in place for international data transfers, in accordance with GDPR.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact:

For data protection purposes, we are the data controller of your personal information.